PRIVACY POLICY
Urban Service Club
Effective Date: 16 October 2026
Last Updated: 16 October 2026
1. Introduction
Welcome to Urban Service Club.
Urban Service Club ("Urban Service Club," "Company," "we," "us," or "our") is a home services marketplace and service coordination platform designed to connect customers with eligible service professionals for household maintenance, repairs, cleaning, installation, and other related services.
We respect the privacy of our customers, technicians, service partners, website visitors, and other individuals who interact with our Platform.
This Privacy Policy explains how we collect, use, process, store, disclose, retain, and protect personal information when individuals access or use our services.
Our Platform may include:
The official website at https://urbanserviceclub.com.
The Urban Service customer mobile application.
The Urban Club technician mobile application.
Booking and service management systems.
Customer support and communication channels.
Other authorized digital services operated by Urban Service Club.
We are committed to handling personal information responsibly, transparently, and in accordance with applicable Indian laws.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information processed in connection with:
Website visits and account registration.
Customer inquiries and service bookings.
Technician registration and onboarding.
Identity and eligibility verification.
Service scheduling and assignment.
Service delivery and location-related functions.
Payment processing and financial records.
Customer support, complaints, and refunds.
Marketing communications and promotional activities.
Membership programs, offers, and subscriptions.
Platform security, fraud prevention, and legal compliance.
This Policy applies to customers, prospective customers, technicians, applicants, service partners, and other individuals whose information is processed through our Platform.
3. Information We Collect
Depending on how an individual interacts with our Platform, we may collect different categories of information.
We collect information that individuals provide directly, information generated through Platform usage, and information received from authorized service providers or other lawful sources.
3.1 Personal Identification Information
We may collect:
Full name.
Mobile phone number.
Email address.
Residential or service address.
PIN code, city, district, and state.
Account identification details.
Communication preferences.
Other information voluntarily provided through our Platform.
3.2 Customer Account Information
When a customer creates or uses an account, we may collect:
Registration information.
Mobile verification status.
Saved service addresses.
Booking preferences.
Service history.
Customer feedback.
Support interactions.
Account settings and preferences.
3.3 Service Booking Information
When customers request services, we may process:
Selected service categories.
Service descriptions and requirements.
Booking dates and time slots.
Customer service addresses.
Special instructions.
Assigned technician details.
Booking confirmations.
Service status and completion records.
Cancellation and refund information.
Service-related photographs and supporting documents.
This information helps us coordinate service delivery and maintain appropriate service records.
4. Technician and Service Professional Information
Technicians applying to join or working through Urban Club may be required to provide additional information.
This may include:
Full name and contact details.
Residential address.
Photograph or profile image.
Professional experience.
Technical qualifications.
Skills and service categories.
Preferred working areas.
PIN code and service zone preferences.
Identity verification details.
Bank account and payout information.
Training and performance records.
Customer ratings and reviews.
Job acceptance and completion history.
Service quality and compliance records.
We may use this information to evaluate eligibility, conduct verification, assign suitable service requests, administer payouts, and maintain service quality.
Submission of an application does not automatically guarantee approval or access to customer assignments.
5. Identity Verification and KYC Information
To support customer safety, technician accountability, and regulatory compliance, Urban Service Club may require identity verification for certain individuals, particularly technicians.
Depending on the verification method available and legally permitted, we may process:
Identity document details.
Document photographs.
Name and address information.
Identity verification status.
Verification reference numbers.
Information returned by authorized verification providers.
Records of verification attempts and outcomes.
Where Aadhaar-based verification is offered, it will be implemented only through legally authorized and compliant verification mechanisms. We will not represent an identity verification process as UIDAI-authorized unless the applicable authorization and integration requirements have been satisfied.
Aadhaar numbers, authentication data, and related identity information will be handled subject to applicable legal restrictions, consent requirements, and data minimization principles. We do not intend to retain Aadhaar authentication credentials or sensitive authentication information beyond what applicable law and authorized verification processes permit.
Individuals may be informed of available alternative verification methods where required by law.
6. Mobile Number and OTP Verification
We may use one-time passwords (OTPs) or similar verification methods to:
Register user accounts.
Verify mobile phone numbers.
Authenticate account access.
Confirm sensitive account actions.
Verify customer presence before service commencement.
Support account recovery and fraud prevention.
OTP delivery may be facilitated through authorized SMS, communication, or authentication service providers. We may maintain appropriate verification records for security and operational purposes. Users should not share OTPs with unauthorized individuals.
7. Location Information
Location information may be necessary to deliver location-based home services.
Depending on the features used and permissions granted, we may collect or process:
Customer service addresses.
PIN codes.
Approximate geographical locations.
GPS-based device locations.
Technician service areas.
Technician journey and travel progress.
Arrival confirmation information.
Location-related timestamps.
7.1 Customer Location
Customer location information may be used to:
Determine service availability.
Identify appropriate service zones.
Match customers with eligible technicians.
Calculate service-related travel requirements.
Assist with booking coordination.
7.2 Technician Location
Where location tracking is enabled for service delivery, technician location information may be used to:
Monitor travel toward a customer location.
Display journey progress.
Estimate arrival.
Confirm arrival at the service address.
Assist with service coordination.
Investigate service delays or disputes.
Maintain operational records.
Location collection will depend on the permissions granted, device settings, and the specific service functionality being used. Where background location access is necessary, we will provide appropriate disclosures and request the permissions required by the relevant operating system and applicable law.
We do not intend to use technician location tracking as unrestricted surveillance unrelated to legitimate service operations.
8. Service Photographs and Media
Certain services may require photographs or other media for documentation and quality assurance.
These may include:
Before-service photographs.
During-service progress photographs.
After-service completion photographs.
Images supporting complaints or warranty requests.
Images of service-related damage or defects.
Such photographs may contain information about a customer's property or surroundings. We expect technicians to capture only information reasonably necessary for the relevant service purpose. Technicians must not intentionally photograph unrelated private areas, documents, individuals, or personal belongings without appropriate authorization.
Service photographs may be used for quality control, dispute resolution, warranty evaluation, and service verification.
9. Payment and Transaction Information
When customers make payments or technicians receive payouts, we may process:
Payment amounts.
Transaction identifiers.
Payment status.
Payment methods.
Invoices and receipts.
Refund details.
Commission records.
Technician earnings.
Wallet or credit transactions.
Payout information.
Applicable tax and accounting records.
Payment transactions may be handled by authorized third-party payment processors, banks, or financial service providers. We do not intend to store complete payment card numbers, CVV values, or sensitive payment authentication credentials on our own systems.
Payment service providers may process information under their own privacy notices and applicable regulatory obligations.
10. Technician Wallet and Partner Credit Information
Urban Club may provide financial and operational features for technicians, including earnings records and partner credit systems.
Where these features are enabled, we may process:
Technician earnings balances.
Partner credit balances.
Credit purchases or adjustments.
Service-related credit deductions.
Commission calculations.
Transaction histories.
Payout requests.
Administrative adjustments.
Financial reconciliation records.
This information may be retained for accounting, dispute resolution, fraud prevention, and legal compliance purposes.
11. Device and Technical Information
When individuals use our website or mobile applications, we may automatically receive certain technical information, including:
IP address.
Device type.
Operating system.
Browser type and version.
Application version.
Device identifiers where permitted.
Language preferences.
Access dates and times.
Diagnostic information.
Error reports.
Security and authentication logs.
This information helps us maintain Platform performance, troubleshoot technical issues, improve compatibility, and protect against unauthorized access.
12. Cookies and Similar Technologies
Our website may use cookies, local storage, session identifiers, or similar technologies.
These technologies may help us:
Maintain login sessions.
Remember user preferences.
Improve website functionality.
Analyze technical performance.
Protect against security threats.
Understand website usage.
Support permitted marketing activities.
Some technologies are necessary for the operation of the Platform. Where legally required, we will seek appropriate consent before using non-essential cookies or similar tracking technologies. Users may manage certain cookie preferences through browser settings or available consent controls. Disabling essential cookies may affect website functionality.
13. How We Use Personal Information
We may process personal information for legitimate and disclosed purposes, including:
Creating and managing customer and technician accounts.
Verifying identity and contact information.
Receiving and processing service bookings.
Matching customers with suitable technicians.
Coordinating technician assignments.
Managing service availability and service zones.
Processing payments, refunds, commissions, and payouts.
Providing booking confirmations and service updates.
Maintaining service history and documentation.
Managing customer complaints and warranty requests.
Monitoring service quality and technician performance.
Preventing fraud, misuse, and unauthorized access.
Providing technical and customer support.
Improving Platform functionality and user experience.
Managing membership programs and promotional offers.
Meeting applicable legal, tax, accounting, and regulatory obligations.
We will seek to ensure that personal information is used only for purposes supported by an appropriate legal basis.
14. Consent and Other Legal Bases for Processing
Where applicable law requires consent, we will request consent through an appropriate notice or permission mechanism. Depending on the circumstances and applicable law, processing may also be permitted for certain legally recognized purposes.
Consent requests will aim to identify the relevant purpose and categories of personal information involved. Individuals may withdraw consent through available Platform controls or by contacting us, subject to applicable law. Withdrawal of consent will not automatically invalidate processing lawfully undertaken before withdrawal. Certain services may become unavailable where information essential to providing those services can no longer be processed.
15. Sharing Information With Technicians
To complete customer bookings, we may share relevant information with assigned or authorized technicians.
This may include:
Customer name.
Contact details needed for coordination.
Service address.
Booking reference.
Requested service details.
Scheduled appointment time.
Necessary service instructions.
Technicians are expected to use customer information only for legitimate service-related purposes. They must not use customer contact details for unrelated marketing, harassment, unauthorized solicitation, or personal activities.
16. Sharing Information With Service Providers
We may share relevant information with third-party service providers supporting our operations.
These may include:
Cloud hosting and infrastructure providers.
Payment gateways and banking partners.
SMS and OTP delivery providers.
Mapping and location service providers.
Identity verification providers.
Customer support and CRM providers.
Email and communication service providers.
Analytics and technical monitoring providers.
Professional legal, accounting, and compliance advisers.
Information will be shared only to the extent reasonably necessary for the relevant purpose and subject to applicable contractual and legal safeguards. Third-party services may have their own privacy policies.
17. Google Maps and Location Services
Certain Platform features may use Google Maps, Google Places, or other location-related technologies.
These services may support:
Address search and selection.
Location identification.
Service-area mapping.
Technician navigation.
Journey tracking.
Distance and route information.
Location-based service availability.
Where these services are used, certain location or technical information may be processed by the relevant provider in accordance with its applicable terms and privacy practices.
Users may review Google's privacy information at:
https://policies.google.com/privacy
The availability of location-based features may depend on device permissions, network connectivity, and third-party service availability.
18. WhatsApp, SMS, Email, and Customer Communications
We may communicate with customers and technicians through:
SMS.
Email.
Telephone calls.
Push notifications.
WhatsApp, where enabled.
In-app notifications.
Other authorized communication channels.
Communications may relate to:
Account verification.
Booking confirmation.
Technician assignment.
Service progress.
Payment confirmation.
Cancellation and refund updates.
Customer support.
Service reminders.
Important account or security notices.
Promotional messages will be sent subject to applicable consent and communication regulations. Users may opt out of eligible promotional communications using available methods. Essential transactional or security-related communications may continue where permitted or necessary.
19. Marketing and Promotional Activities
With appropriate permission or another applicable legal basis, we may use contact and preference information to inform users about:
New services.
Promotional discounts.
Coupons and special offers.
Membership benefits.
Seasonal campaigns.
Platform updates.
We may measure the performance of marketing campaigns using permitted analytics technologies.
Users may request to stop receiving promotional communications. We do not intend to sell personal information to third parties for their independent advertising purposes.
20. Customer Ratings and Reviews
Customers may be able to submit ratings, feedback, or reviews after receiving services.
We may process:
Rating scores.
Written feedback.
Service identifiers.
Complaint information.
Technician performance information.
Reviews may be used to improve service quality, support technician allocation, investigate complaints, and provide relevant information to users.
Where reviews are displayed publicly, we may moderate content to protect privacy, prevent abuse, and maintain Platform integrity.
21. Service Quality, Safety, and Fraud Prevention
We may use relevant information to:
Verify technician eligibility.
Investigate suspicious activities.
Detect duplicate or fraudulent accounts.
Review service complaints.
Assess technician performance.
Investigate payment disputes.
Enforce Platform policies.
Protect customers, technicians, and our operations.
Access to sensitive operational information will be limited according to legitimate business requirements.
22. Data Storage and Security
We aim to implement reasonable technical and organizational safeguards appropriate to the nature of the information processed.
These may include:
Access controls.
Account authentication.
Role-based administrative permissions.
Secure communication protocols.
Restricted database access.
System monitoring.
Backup and recovery procedures.
Security updates.
Appropriate protection of sensitive records.
Audit and transaction logs.
However, no website, mobile application, network, or electronic storage system can guarantee absolute security.
Users should maintain the confidentiality of their login credentials and promptly report suspected unauthorized account activity.
23. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by applicable law.
Retention periods may depend on:
Account activity.
Booking and transaction history.
Tax and accounting obligations.
Identity verification requirements.
Service warranties.
Pending complaints or disputes.
Fraud prevention needs.
Applicable legal obligations.
When information is no longer required, we will take appropriate steps to delete, anonymize, or otherwise dispose of it securely, subject to applicable legal and technical requirements.
Certain records may remain in protected backups for limited periods under established backup retention processes.
24. Account Deletion and Data Erasure
Users may request account deletion or erasure of eligible personal information by contacting our support team or using available account controls.
Upon receiving a valid request, we may:
Verify the requester's identity.
Review applicable legal requirements.
Delete or anonymize eligible information.
Retain records that must lawfully be preserved.
Restrict access to retained records where appropriate.
Deletion of an account may affect access to previous bookings, service records, memberships, or other Platform functions. Requests will be handled within applicable legal requirements.
25. Access, Correction, and Updating Information
Subject to applicable law, individuals may request access to information about their personal data processing and may seek correction, completion, or updating of inaccurate or incomplete personal information. Certain account details may be editable directly through available Platform features. For information that cannot be updated directly, users may contact customer support. We may require reasonable identity verification before processing sensitive requests.
26. Withdrawal of Consent
Where processing relies on consent, individuals may request withdrawal of that consent. Withdrawal may be submitted through available account settings, consent controls, or our official support channels. We will evaluate and process such requests in accordance with applicable law. Where consent is necessary to deliver a particular service, withdrawal may prevent us from continuing that service.
27. Children's Privacy
Urban Service Club is primarily intended for individuals legally capable of entering into service-related arrangements. We do not knowingly seek to collect children's personal information for independent account registration or service transactions without the permissions required by applicable law. Where processing children's personal information is necessary and permitted, we will apply the relevant safeguards and parental or guardian consent requirements. If we become aware that children's personal information has been collected or processed in violation of applicable law, we will take appropriate corrective action.
28. Cross-Border Data Processing
Some third-party technology, communication, hosting, or support providers may process information outside India. Where cross-border processing or transfers occur, we will seek to comply with applicable Indian legal requirements and any restrictions imposed by competent authorities. We will consider appropriate contractual, technical, and organizational safeguards where required.
29. Automated Assignment and Operational Decisions
Our Platform may use automated systems to assist with:
Technician matching.
Service-zone eligibility.
Availability assessment.
Assignment prioritization.
Performance-based allocation.
Fraud detection.
Booking management.
Such systems may consider factors including service category, technician skills, location, availability, and service performance. Automated processes are intended to support legitimate Platform operations. Where required by applicable law, we will provide appropriate information or mechanisms concerning decisions that materially affect individuals.
30. Memberships, Subscriptions, and Offers
Where membership, subscription, loyalty, or promotional programs are available, we may process information necessary to administer them.
This may include:
Membership status.
Subscription periods.
Eligible benefits.
Promotional codes.
Redemption records.
Payment status.
Renewal information.
Information will be used to manage program eligibility, prevent misuse, and provide relevant customer support.
31. Complaints, Refunds, and Warranty Records
When users submit complaints, refund requests, or warranty claims, we may process:
Booking references.
Contact information.
Complaint descriptions.
Supporting photographs.
Technician statements.
Payment and refund details.
Service inspection findings.
Resolution records.
This information may be used to investigate concerns, resolve disputes, improve service quality, and comply with applicable obligations.
32. Third-Party Websites and External Links
Our Platform may contain links to third-party websites, applications, or services. These external services operate independently and may have their own privacy practices. Urban Service Club is not responsible for the privacy practices of third-party services that it does not control. Users should review the applicable privacy policies before providing personal information to external platforms.
33. Business Transfers and Organizational Changes
If Urban Service Club undergoes a merger, restructuring, acquisition, transfer of business operations, or similar organizational transaction, relevant personal information may be transferred where legally permitted and reasonably necessary. Any such transfer will be subject to applicable legal requirements and appropriate privacy safeguards.
34. Legal Disclosures
We may disclose personal information where required or permitted by applicable law, including in response to lawful requests from courts, regulators, law enforcement agencies, or other competent authorities. We may also process or disclose information where reasonably necessary to establish, exercise, or defend legal claims or protect the rights and safety of individuals, subject to applicable law.
35. Personal Data Breaches
If a personal data breach occurs, we will assess the nature, scope, and potential impact of the incident. We will take appropriate measures to contain and investigate the incident and address identified risks. Where required by applicable law, we will provide notifications to relevant authorities and affected individuals within applicable timelines.
36. User Responsibilities
Users are responsible for providing accurate information and using the Platform lawfully.
Users should:
Protect account credentials.
Avoid sharing OTPs.
Provide accurate booking information.
Report suspicious account activity.
Avoid uploading unnecessary sensitive information.
Respect the privacy of other Platform users.
Technicians and service partners must handle customer information only for authorized service-related purposes.
37. Privacy Rights Under Applicable Indian Law
We aim to respect the rights available to individuals under applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, and rules or provisions that are in force and applicable at the relevant time.
Depending on the applicable legal framework, these rights may include:
Access to prescribed information about personal data processing.
Correction and updating of personal information.
Erasure of eligible personal information.
Withdrawal of consent.
Grievance redressal.
Nomination rights, where applicable.
The availability and exercise of particular rights are subject to applicable statutory provisions, exemptions, and implementation timelines. We will provide appropriate processes for handling valid requests as legally required.
38. Grievance Redressal and Privacy Requests
Individuals may contact Urban Service Club regarding:
Privacy-related questions.
Requests to access or correct information.
Consent withdrawal.
Account deletion.
Suspected misuse of personal information.
Unauthorized access concerns.
Complaints regarding data handling.
Requests should include sufficient information to identify the relevant account or transaction. We may seek additional verification before disclosing or changing personal information. Where applicable law requires designation of a specific privacy or grievance contact, the relevant details will be made available through our official channels.
39. Changes to This Privacy Policy
We may update this Privacy Policy to reflect:
Changes in our services.
New Platform features.
Operational requirements.
Changes in technology.
Legal or regulatory developments.
Changes in data processing practices.
The updated Policy will be published on our official website with an appropriate revision date. Where legally required, we will provide additional notice or obtain consent before implementing material changes. Continued use of the Platform does not replace consent where fresh consent is required by applicable law.
40. Contact Information
For questions, concerns, or requests relating to this Privacy Policy, individuals may contact Urban Service Club through the following channels.
Business Name: Urban Service Club
Official Website: https://urbanserviceclub.com
Customer Support and Privacy Email: admin@urbanserviceclub.com
Customer Support Phone: +91-62901-98231
Business Correspondence Address: New Town, Kolkata, West Bengal, Pin Code- 700156
The business correspondence address may be updated following completion or confirmation of the relevant company registration formalities.
We encourage individuals to include their registered contact details and a clear description of their privacy-related concern to help us process requests efficiently.
Urban Service Club
Your Home Service Partner
Your Privacy. Our Responsibility.
We are committed to responsible personal data handling, transparent service operations, and maintaining the trust of the customers and service professionals who use our Platform.